Refund Policy

All payments on this Site are processed by Paddle, and refund requests are also handled through Paddle according to the criteria below.

1. Principle — used credits are non-refundable

Credits granted by a monthly subscription or purchased as a top-up cannot be refunded once they have been used for analysis or other features, because using credits means the service (processing by the SOHO server) has been delivered.

2. Cancelling a subscription

You can cancel your monthly subscription at any time. After cancellation, the month you have already paid for remains active until it ends (no prorated refunds). You may, however, request a refund in the exceptional cases below.

3. Exceptional cases eligible for a refund

• You were charged twice due to a payment system error
• Credits were deducted but you did not receive a proper analysis result because of a server error
• The features actually provided clearly differ from your subscription plan

4. How to request a refund

To request a refund, contact [email protected] with the email address used for the purchase and your order details, or use the Paddle order management link in your payment confirmation email. We will review your request and reply within 5 business days.

5. Refund processing

Once approved, the refund is issued to your original payment method in accordance with the policy of our payment processor (Paddle). It may take 5–10 business days to appear.